These terms and conditions constitute the full and complete Service Agreement between the Customer and Green Steam Carpet Care Inc.. (“Company”, “We”, “Us”) You agree to comply with all of the terms of this Agreement when accessing or using our Services. Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.
Residential and Commercial Carpet Cleaning Services
Subject to the terms of this Agreement, Company agrees to provide residential and commercial upholstery & carpet cleaning services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”). The Service will be for such cleaning duties as agreed with the Customer at the time of booking. The company will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between Company and the Customer (the “Service Time”). Company endeavors to provide the Service faithfully, diligently, and in a timely and professional manner.
Additions and Amendments
Any changes to the Service to be provided must be agreed by the Company prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Company by email, phone or text message, who may agree to provide the additional services in its absolute discretion. The Cleaner may not be authorized to agree to any changes to the Service being provided and the Customer must not request such changes directly from the Cleaner.
Customer Representations and Warranties
The Customer represents and warrants that: It will provide a safe working environment at the Premises for the Cleaner to perform the Service;
The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
It will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and garbage bins) as required by the Cleaner to provide the Service;
It will provide all usual and necessary cleaning equipment and materials required by the Cleaner to provide the Service, unless other arrangements have been made with Company;
All cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;
It will advise Company prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
It is authorised to use the Premises and obtain the provision of Service;
If the Customer requires the Cleaner to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), the Customer will move those items prior to the commencement of the Service. The Company is not responsible for any any damages or injuries suffered by the Customer when moving these items, before, during or after the carpet cleaning service.
The Customer will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
Health and Safety Risks
In addition to the obligations and warranties set out in clause 4 above, the Customer acknowledges and agrees that: The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety. The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.
Under no circumstances will a Cleaner enter premises with known pest issues, unless the pest issues have been treated by a certified pest control company with enough time to become fully effective. The Customer agrees to let the Cleaner know in advance about any pest issues. In the event the Cleaner is not notified about a known pest infestation, the Customer agrees to pay ANY additional cost related to cleaning and disinfecting tools and equipment AND any additional cost for treating pest infestations that might spread as a result.
Water, wet flooring or upholstery
The Customer acknowledges that the premises and furniture/upholstery cleaned will take time to dry and until they are dry, they are slippery and might pose a safety hazard. The Customer will inform anyone using the property and furnishing about these safety risks and will take any necessary precautions to prevent accidents from happening. The Company has informed the Customer about the safety risks applicable and is not liable for any accident caused by slipping, falling or caused by the wet/damp conditions during and after cleaning.
The Customer is fully responsible for moving furniture items out of the areas being cleaned. The Cleaner might, at his or her own discretion, move light furniture items such as chairs. The Cleaner is not liable for any damage done to any big furniture items that are left in place (such as, but not limited to beds, dressers, etc) or for damage done by the furniture items to the wet carpet (such as stain transfer, rust, etc). In the event of a claim, to the extent required by the law, the Cleaner reserves the right to choose to Replace, Repair or Refund the cost of cleaning on all claims.
The carpet cleaning process used by the Company requires hoses to be used inside the premises being cleaned and one of them is hot to the touch. The Customer will take all the necessary precautions to inform any person using or walking through the property about these hoses. The Company is not liable for any accidents caused by the hoses (e.g., but not limited to, tripping over the hoses). Also, the front door will be cracked open to allow room for the hoses. Please ensure kids and pets will not run outside.
The Company uses chemicals for the treatment of the carpet, upholstery, tiles or any other medium being cleaned. These chemicals may be used as a pre-spray, area treatment (spotters), deodorizers, etc and their composition varies based on their scope and the manufacturing process that is outside of the Company’s control. The Customer will inform the Company about any special cleaning requirements before the cleaning process commences. The Company is not liable for any health issues or risks associated to the cleaning process, issues known or unknown, pre-existing or not. For more information, the Customer can consult the SDS of the chemical manufacturer and direct all inquiries to the manufacturer. By using the Company’s services, the Client agrees not to hold the company liable for ANY health issues related to the cleaning process, such as (but not limited to) asthma, allergies and adverse reactions. Additionally, the Customer guarantees they will not use the medium being cleaned until completely dry and that the Customer will test the medium before using it.
Color Shift or Color Loss
In some cases, the color of the area or item being cleaned might change. This can be due to a variety of factors, some of the most common (but not limited to) being the Customer using over-the-counter chemicals on the surface being cleaned prior to the cleaning OR a stain that has permanently changed the color of the fibers. The Cleaner is not liable for any color shift or color loss. To the extent required by the law, the Cleaner reserves the right to choose to Replace, Repair or Refund the cost of cleaning on all claims.
No Engagement of Cleaners
The Customer acknowledges Company invests significant resources in recruiting, selecting, and training its Cleaners. Unless Company gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide services to the Customer or any associate of the customer for any period during which services are provided by Company or for a period within one (1) year after the conclusion of any Service. The Customer acknowledges that Company may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
Quotes and Estimates
The actual price payable by the Customer is calculated on the actual number of hours worked by the Cleaner and/or by the quoted contracted time allocated at the time of the booking. Any price quoted by Company is an estimate only based on the Company’s experience, without an inspection, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of thirty (30) days from the date of the quote. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Company, the Company will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
The Customer may make a booking either in person, by telephone, email, or on the Company’s website. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime located at the Premises;
Company shall provide all quotations at the time of booking in good faith and with the information provided by the Customer. If any information is not provided at quoting Company reserves the right to alter the price of the Service. The Customer agrees to provide Company with their valid form of payment at the time of booking and authorizes the Company to charge the form of payment with an amount equal to any service and/or cancellation fees that may apply under this Agreement. The company reserves the right not to accept a booking for any reason.
Late Payment Fee
Where Company has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, immediately after the completion of the service. The Customer agrees that if Company has not received payment in full for the Service immediately after the service is performed, then a late payment fee of $50 applies for each week. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter. In addition to the amounts set out above, the Customer agrees to indemnify Company for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Company in connection with a demand, action, or other proceedings (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
The Customer indemnifies Company against -All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 4; and all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Company in connection with a demand, action, arbitration or other proceedings (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
Accidents, Breakage, Damage & Theft
The Customer must inform Company of any incident where an accident, breakage, damage to property, or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Company within 24 hours of completion of the Service. To the extent permitted by law, damage or loss to the following items are specifically excluded from the liability of the Company under these terms and conditions: cash, jewelry, art, antiques, and items of sentimental value.
Canceling or Rescheduling and Fee For Non-Access To Premises
The Customer must provide Company with at least 48 hours’ notice prior to the Service Time if they wish to suspend, postpone, or cancel the Service for any reason. In the event that such notice has been given, the Company will endeavor to reschedule the Service if required. In the event that the Customer does not provide 48 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee of $100 for administrative costs and loss. In the event that the Customer does not provide unencumbered access to the Premises for Company or its Cleaners to provide the Service, or in case the Company or the Company the Customer agrees to pay a convenience fee of $75 for administrative and travel costs.
Modification of this Agreement
The company reserves the right to update or modify these terms and conditions at any time without prior notice and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.